1. Who is responsible for your information
Tathya Charitable Trust, based in Anand, Gujarat, is responsible for information collected through this event booking website. This policy applies to the Anahat Naad booking and payment-proof process.
2. Information we collect
- Your name, WhatsApp mobile number and optional email address.
- Your ticket category, quantity, amount and booking reference.
- The UPI transaction ID and payment screenshot you choose to upload.
- Payment-recovery claim details if you paid without completing a booking.
- Booking timestamps, verification status and basic security or error logs generated by the service.
We do not ask for or intentionally collect your UPI PIN, OTP, banking password or card credentials. Please crop or mask unrelated account information before uploading a payment screenshot, while keeping the amount, payee and transaction reference visible.
3. Why we use this information
We use your information to:
- Create and manage your temporary seat reservation.
- Verify payment and prevent duplicate or fraudulent bookings.
- Send confirmation, entry information, changes and support messages on WhatsApp, by phone, or by email when supplied.
- Manage ticket inventory, event operations, accounting and legal obligations.
- Protect the website and investigate technical or security issues.
4. How information is shared
Booking information is available only to authorised members of the Organiser’s event team and service providers who need it to operate hosting, storage, communications, payment reconciliation or event entry. We may also disclose information when required by law, to protect attendees, or to investigate fraud. We do not sell your personal information.
If email delivery is enabled, the supplied email address and ticket message are sent through the Organiser’s configured email delivery provider. Payment screenshots are not included in ticket emails.
When you open the UPI link, your selected banking or payment app processes the transaction under its own privacy terms. This website does not receive your UPI PIN or control the payment app.
5. Retention
We keep booking and payment records only for as long as reasonably necessary to run the event, resolve disputes, prevent fraud, and meet accounting or legal requirements. Payment screenshots and contact details should be deleted or securely anonymised when they are no longer needed for those purposes.
6. Security
We use access controls and restricted storage for booking records and screenshots. No internet service can guarantee absolute security, so you should share only the information requested and keep your booking reference and payment credentials private.
7. Cookies and analytics
The public booking flow does not require advertising cookies. The private administrator area uses an essential, secure session cookie to maintain authorised access. The booking page may store the active booking and an anonymous request identifier in your browser so the flow can resume after returning from a UPI app or reopening an in-app browser. You can remove this by clearing the site’s browser storage. If analytics or marketing tools are added later, this policy and any required consent notice should be updated before those tools are used.
8. Your choices and requests
You may ask to access or correct your booking information, withdraw consent where applicable, or request deletion when the information is no longer required. Some records may need to be retained to complete your booking or comply with legal and accounting obligations. To protect you, we may verify your identity and booking reference before responding.
9. Information about other people
If you make a group booking, provide another person’s information only with their knowledge and permission. The booking contact is responsible for sharing relevant event updates with the group.
10. Updates and contact
We may update this policy when the booking process, service providers or legal requirements change. The latest version and update date will appear on this page. For a privacy or booking request, call +91 88661 50050 or message the Trust on WhatsApp.